Client Rights
As a client of Supreme Choice Health Care, you have the right to:
- Be informed, both verbally and in writing, about your rights to make informed decisions regarding your care.
- Protect and promote the exercise of your rights.
- Access information about the grievance and complaint process.
- Have your complaints resolved promptly, with regular updates on their status.
- Designate a person responsible for overseeing the grievance procedure.
- Voice complaints without fear of discrimination or retaliation.
- Keep your medical records confidential, with no disclosures without your consent.
- Be informed about your financial responsibility for services rendered.
- Understand the admission process and how eligibility for services is determined.
- Accept or refuse services offered.
- Be informed about agency on-call procedures and supervisor availability.
- Know the agency's discharge policy.
- Participate in and be informed about your plan of care.
- Be treated with respect and dignity, with recognition of your individuality and privacy.
- Receive a timely response to your requests.
- Be notified within 10 days if the agency's license is revoked or altered.
- Be free from abuse, neglect, and exploitation.
- Receive a written statement detailing services provided and associated charges.
- Be informed in advance about the care provided, including the qualifications of the staff involved and the proposed frequency of visits.
- Obtain a copy of the home care client's rights and the agency's client responsibility policies.
- Access contact information for inquiries or complaints regarding agency services.
- Have your advance directives honored according to applicable laws.
- Have your property treated with respect.
- Participate in resolving ethical issues related to your care.
- Be informed about the agency's policies regarding client responsibilities.
Client Responsibilities
As a client of Supreme Choice Health Care, you are responsible for:
- Participating in the development and modifications of your Plan of Care.
- Notifying the agency of any changes to your address, health status, physician, or medications.
- Informing the agency when you cannot keep scheduled visits.
- Providing accurate and complete medical history information.
- Accepting responsibility for the outcomes if the Plan of Care is not followed.
- Communicating with the agency if you do not understand instructions or if they cannot be followed.
- Notifying the agency of any admissions or discharges that may affect your care.
- Cooperating with your physicians and the agency in your treatment program.
- Reporting any concerns about your rights being respected.
- Signing a release if refusing medication, treatments, or the recommended Plan of Care.
- Informing the agency if you join or are enrolled in an HMO.
- Ensuring a safe environment for the provision of care.
- Providing the agency with a copy of your advance directives.
- Expressing any concerns regarding your treatment or ability to comply with instructions.
Contact Information for Oversight and Complaints
For questions or concerns, EastPointe, the local management entity for MH/DD/SA agencies, can be reached at 2901 N. Heritage Street, Kinston, NC 28501, or by calling 910-298-7020.
The Acute Care, Home Care and CLIA Branch of the Division of Facility Services oversees compliance for home care agencies. They can be contacted at 919-733-1610 or via mail at Acute Care, Home Care and CLIA Branch, Licensure and Certification Section, 2712 Mail Service Center, Raleigh, NC 27699.
For complaints, contact the Complaint Intake Unit with DFS at 1-800-624-3004 (within NC) or 919-733-8499. Mail can be sent to Complaint Intake Unit, Division of Facility Services, 2711 Mail Service Center, Raleigh, NC 27699.
We are dedicated to supporting your rights and responsibilities as a valued client.
