We value your concerns and all of your feedback. If you every have questions or concerns please contact our office first and if we don't resolve the issue/complaint you may contact one of the following: 

Home Care Concerns:

NC Division of Health Service Regulation Complaint Intake Unit: 919-855-4500

The Joint Commission:

Phone: 630-792-5800

Web: https://www.jointcommission.org/report_a_complaint.aspx

Mail-  Office of Quality and Patient Safety 

The Joint Commission

One Renaissance Blvd

Oakbrook Terrace, IL 60181

NC Innovations Concerns:

Eastpointe MCO-

Web Complaint: https://fd10.formdesk.com/eastpointe/complaint_form?__utma=87509772.214392747.1434465002.1450211225.1450275113.224&__utmb=87509772.11.10.1450275113&__utmc=87509772&__utmx=-&__utmz=87509772.1434465002.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=20387953

Trillium MCO-

Web Complaint- https://www.trilliumhealthresources.org/Complaint-Grievance-Compliment-Question



CARF International-

• You may summarize your comments or concerns by completing the online contact form. Please include the name of the service provider, its city and state or province, and your own name and complete address so that we may acknowledge your feedback.
• You may email your comments or concerns to feedback@carf.org. You must include the information requested above.
• Or you may fax your feedback to:
  (520) 318-1129  
• Or you may mail your feedback on 1 to 3 pages of paper to:
  CARF
  6951 East Southpoint Road
  Tucson, AZ 85756-9407  
• Or you may call toll free (866) 510-2273 or (866) 510-CARF, which is a dedicated telephone line for receiving public feedback during business hours. (Other business calls should continue to be directed to CARF's main number.) 
  
  CARF's office hours are 8:00 a.m. to 4:30 p.m. (Mountain Standard Time), Monday through Friday, except holidays.